By ordering at (R&R Windows & Doors) you are agreeing to all of the the following terms and conditions:

We want to think you for your business and let you know that we are open and filling orders. Due to the unprecedented times we are living we are experiencing high order volume, repaid escalation of material costs and overall supply constraints. We have implemented the the following to be able to fulfill orders as soon as possible. We thank you for your understanding and your business during these difficult times.

Order Fulfillment:

Phone orders/representatives are not be available at this time.

To order your replacement parts please do so via our website.

No order Cancellations will be accepted at this time.

Stock and Lead times:

Stock Items: we are doing our best to keep all of our normal stock items in stock. But due to high order volume and extended lead times from manufactures our stock at times can be depleted but we are doing our best to get more stock in as soon as possible

Special order items: All lead times are subject to change without notice as manufactures can not guarantee when items will be shipped to us.


Our pricing can updated on our website website at any time. We are not able to hold pricing. Your price is locked in once you place your order.


We do our best to ship our stock orders as soon as possible please allow 1-3 business day for stock parts to ship. Non stock Special Order items will ship out as soon as it comes in from the factory.

There are delays on all packages being delivered. USPS, UPS and Fed Ex are all not guaranteeing any delivery dates as they are all overloaded with packages. We have noticed delays in tracking updates and it may take a day or two for tracking to show once a shipping label is created. Some tracking says “delayed or late but on its way to the next facility” - this is a progress tracking scan. Once your order leaves our facility we have no control over the order. We thank you for your patience during this difficult time.

Any and all shipping costs are non-refundable and no order cancellations or refunds due to COVID-19, weather, delay in shipment or any other shipping delays beyond R&R’s control.

USPS Shipping: Residential and business customers should check the latest shipping and delivery updates in your area. No Guarantee ship dates available for 1st class or Priority mail. Currently, USPS has temporarily suspended acceptance and delivery of international mail items to several countries. See all service alerts and countries impacted by COVID-19 service issues. Check for shipping updates at under Service Updates. To file a service request with USPS use link- and your local Post Office™ facility for follow-up on your package. You will receive a confirmation number and a contact within 2-3 business days.

UPS Shipping: Effective March 26, 2020 and until further notice, UPS has suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020. For latest updated information please check website. Ups help support center use link -

We are actively working and adjusting to new developments as they occur. If any operational changes become necessary, we will update this page.

For parts identification help:

Phone representatives are not available at this time. Please take advantage of our email or text line 303-222-4489 where you can submit your questions along with pictures of the part you are looking for. Our team will get back to you as soon as possible. No phone representatives are available at this time. Please email or text.

Due to high order and customer inquiries please allow our staff a few days to get back to you.

stay safe and healthy! R&R Windows & Doors