COVID-19

COVID-19

To all of our customers. We want to let you know that we are open and filling orders. To order your replacement parts please do so via our website, phone orders will not be available at this time.

We are so happy you are shopping with us, and know how much you look forward to receiving your parts. We are doing everything we can to ship our your order to you. Because of additional safety precautions our team is taking, there may be shipping delays that impact your expected delivery date. Thank you for your understanding.

For health and safety, we have limited the onsite staff and hours of operation. Our office and showroom is closed to the public. During this time our staff is working remotely from home as much as possible. We are practicing all CDC, WHO and Local Authority recommendations including social distancing and increased sanitation for the limited staff that is still working on site.

For parts identification help take advantage of our email info@windowpartscenter.com or text line 303-222-4489 where you can submit your questions along with pictures of the part you are looking for. Our team will get back to you as soon as possible.

As always we offer FREE standard USPS shipping on all parts orders (USA only).

COVID-19 SHIPPING NOTICE: We do our best to ship our stock orders as soon as possible. Non stock Special order items (as noted in the product description) will ship out as soon as it comes in from the factory. Due to COVID-19 there are delays on all packages being delivered. USPS, UPS and Fed Ex are all not guaranteeing any delivery dates as they are all overloaded with packages. If after 2 weeks no Progress tracking scans have been made on your order, only then are we able to put in a lost shipment claim and will re-ship out your order. But most packages will start to show progress before then and are delivered. Once your order leaves our facility we have no control over the order. We thank you for your patience during this difficult time. Stay safe and healthy.

USPS Shipping: Residential and business customers should check the latest shipping and delivery updates in your area. Currently, USPS has temporarily suspended acceptance and delivery of international mail items to several countries. See all service alerts and countries impacted by COVID-19 service issues. Check for shipping updates at USPS.com under Service Updates

UPS Shipping: Effective March 26, 2020 and until further notice, UPS has suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020. For latest updated information please check UPS.com website

Any shipping costs are non-refundable due to COVID-19, weather or other shipping delays beyond R&Rís control. We are actively working and adjusting to new developments as they occur. If any operational changes become necessary, we will update this page.