COVID-19

COVID-19

To all of our customers. We want to let you know that we are open and filling orders. To order your replacement parts please do so via our website, phone orders will not be available at this time.

For health and safety, we have limited the onsite staff and hours of operation. Our office and showroom is closed to the public. During this time our staff is working remotely from home as much as possible. We are practicing all CDC, WHO and Local Authority recommendations including social distancing and increased sanitation for the limited staff that is still working on site.

For parts identification help take advantage of our email info@windowpartscenter.com or text line 303-222-4489 where you can submit your questions along with pictures of the part you are looking for. Our team will get back to you as soon as possible.

As always we offer FREE standard USPS shipping on all parts orders (USA only)

USPS Shipping: Residential and business customers should check the latest shipping and delivery updates in your area. Currently, USPS has temporarily suspended acceptance and delivery of international mail items to several countries. See all service alerts and countries impacted by COVID-19 service issues. Check for shipping updates at USPS.com under Service Updates

UPS Shipping: Effective March 26, 2020 and until further notice, UPS has suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020. For latest updated information please check UPS.com website

Any shipping costs are non-refundable due to COVID-19, weather or other shipping delays beyond R&Rís control.

We are actively working and adjusting to new development as they occur. If any operational changes become necessary, we will update this page.

We thank you for your understanding and your business during these difficult times. Stay safe and healthy!

R&R Windows & Doors Team