To all of our customers. We want to let you know that we are open and filling orders. To order your replacement parts please do so via our website. phone orders will not be available at this time.
COVID-19 SHIPPING NOTICE:
We do our best to ship our stock orders as soon as possible please allow 1-3 business day for stock parts to ship. Non stock Special Order items (as noted in the product description) will ship out as soon as it comes in from the factory.
Due to COVID-19 there are delays on all packages being delivered. USPS, UPS and Fed Ex are all not guaranteeing any delivery dates as they are all overloaded with packages. We have noticed delays in tracking updates and it may take a day or two for tracking to show once a shipping label is created. Some tracking says “delayed or late but on its way to the next facility” - this is a progress tracking scan. Once your order leaves our facility we have no control over the order. We thank you for your patience during this difficult time.
Any shipping costs are non-refundable and no order cancellations or refunds due to COVID-19, weather or other shipping delays beyond R&R’s control.
USPS Shipping: Residential and business customers should check the latest shipping and delivery updates in your area. Currently, USPS has temporarily suspended acceptance and delivery of international mail items to several countries. See all service alerts and countries impacted by COVID-19 service issues. Check for shipping updates at USPS.com under Service Updates. To file a service request with USPS use link- https://usps.force.com/emailus/s/ and your local Post Office™ facility for follow-up on your package. You will receive a confirmation number and a contact within 2-3 business days.
UPS Shipping: Effective March 26, 2020 and until further notice, UPS has suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020. For latest updated information please check UPS.com website. Ups help support center use link - https://www.ups.com/us/en/help-support-center.page?
Our Response To COVID-19:
We are so happy you are shopping with us, and know how much you look forward to receiving your parts. We are doing everything we can to ship our your order to you. Because of additional safety precautions our team is taking, there may be shipping delays that impact your expected delivery date. Thank you for your understanding.
For health and safety, we have limited the onsite staff and hours of operation. Our office and showroom is closed to the public. During this time our staff is working remotely from home as much as possible. We are practicing all CDC, WHO and Local Authority recommendations including social distancing and increased sanitation for the limited staff that is still working on site. Per Denver COVID-Mandate Businesses must reduce their operating capacity to 25 percent. They must ensure they are able to maintain six-foot physical distancing, as well as abide by the face-covering order and other guidelines. While we are all still safer at home, we are on a path that will move us into the Stay at Home phase again. https://www.denvergov.org/content/denvergov/en/covid-19/recovery-guidance/guidance-for-businesses.html#:~:text=Businesses%20must%20reduce%20their%20operating,Stay%20at%20Home%20phase%20again.
We are actively working and adjusting to new developments as they occur. If any operational changes become necessary, we will update this page.
We thank you for your understanding and your business during these difficult times. Stay safe and healthy!
For parts identification help:
Take advantage of our email info@RandRwindow.com or text line 303-222-4489 where you can submit your questions along with pictures of the part you are looking for. Our team will get back to you as soon as possible. No phone representatives are available at this time. Please email or text.
Due to high order and customer inquiries please allow our staff a few days to get back to you.
stay safe and healthy!
R&R Windows & Doors